The Grotto is Back!

Upon arrival at The Grotto, your first steps lead you to the ticket office, where our welcoming team hands you your very own Santa letter. With your heart fluttering with excitement and the anticipation of what lies ahead, you’re on the threshold of stepping into a wonderland. The magical journey begins, inviting you to immerse yourself in the enchanting wonders of The Grotto.

As you step into this enchanting experience, your journey begins on Candy Cane Lane, where a delightful array of photo opportunities awaits. Feel the enchanting spirit of Christmas surround you as you stroll through this festive wonderland.

Upon entering the Enchanted Forest, you’ll meet Fern, our wise elf guardian who oversees Santa’s grotto. Ferns job is to ensure that every visitor is brimming with Christmas spirit before they can proceed. Fern also explains that today is particularly special, as it marks the day of the first-ever creation of the Giggle Gizmo! As children write their letters to Santa, Fern explains that to navigate through the forest they have to use a magical compass - though, unfortunately, he’s misplaced it! After finishing their letters, the children team up with Fern to locate the magic compass and continue their adventure through the Enchanted Forest.

Next, they arrive at The Merry Makers Studio, where they meet Tinker, our Chief Merry Maker. Tinker, the esteemed toy inventor, shares that he’s on the brink of completing the super toy Giggle Gizmo, but his top-secret instruction page has been torn into six pieces, and he can’t find them! The children jump into action, helping Tinker search for the missing pieces, only to discover that the sixth piece is still missing. Tinker sends them off to Santa’s Study to track down the original instruction book.

In Santa’s Study, the kids meet Scribble, who is busy sorting through the countless letters to Santa. Scribble explains that this room is filled with many, many books, and the children will need to help sift through them to find the one Tinker requires. Once they locate the book, Scribble offers them a special treat: they can post their letters directly to Santa! As a reward, he’ll reveal the secret door that leads to Santa’s grotto. However, first, they must learn the top-secret passcode to unlock the door. Scribble teaches the children a fun chant, and just as they master it,a mysterious knocking echoes from behind a bookshelf. To their surprise, the bookshelf swings open, revealing a hidden passage!

The moment you’ve been waiting for... it’s time to enter Santa’s cosy cabin for your meet and greet opportunity. Thankfully, your family’s hard work has paid off and Santa received the letters by special delivery. It’s time to read through your letter with Santa and his Head Elf, Jingle, before having a professional photo taken and receive your Christmas gift in this special moment

The Grotto Merchandise area was a treasure trove of keepsakes, designed to let visitors take a piece of their magical experience home. Here, guests could collect their photo with Santa, a memento that captures the joy of their visit. The area offered an array of exclusive items, including branded reindeers, custom mugs, magical reindeer food, eco-friendly tote bags, and beautifully crafted baubles. Each piece was thoughtfully selected to ensure that visitors could hold onto their Grotto memories.