Frequently Asked Questions

What time should I arrive for my booking?

We ask that customers arrive 5 minutes before their booking slot to ensure they don’t miss the experience. The Trafford Centre can be very busy at Christmas so make sure to leave plenty of time to park and travel into the Trafford Centre to arrive at The Grotto for your booking slot time.

How can I add more people to my booking slot?

For assistance, please email [email protected] (max. 5 people per booking slot). Please quote your booking reference and full name with your enquiry. Bookings are non-refundable.

Can I change my booking to another booking slot?

We cannot guarantee the availability to move bookings however we will do our best to accommodate all requests. Please note bookings are non-refundable. Please email [email protected] and quote your booking reference and full name with your enquiry.

Where is The Grotto located within the Trafford Centre?

Lower Peel Avenue, by the Dolphin Fountain.

When is The Grotto open?

18th November 2023 – 24th of December 2023

[Unless stated otherwise for specific dates]

How much does it cost to enter The Grotto?

£25 per child
£7.50 per adult
Free for Carers
Free for Babies (who don’t require a present or letter)

Get In Touch

Whether you have any questions or you’d like to discuss press opportunities, below is how you can reach our team.

General Enquiries

[email protected]

Press Enquiries

[email protected]